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Customer satisfaction and service quality: our top priorities
More than 1,800 customers from over 500 institutions around the world already entrusted us with their protein interaction projects.
They come from all life science areas – cell biology, development, neuroscience, cancer research, metabolism, cardiovascular research, host-pathogen interactions, plant biology... – and used Hybrigenics services to advance their basic, pharmaceutical, cosmetic or agrobiotech research.
Being the leader does not happen by chance. With the ambition to constantly improve our services, customer relationship, innovation and quality are central to our process.
Each customer directly interacts with a dedicated team made of a sales engineer and a protein interactions expert. They share their expertise to design the project, review the results and provide regular updates throughout the study.
The results? An audited overall satisfaction rate of 91% and more than 30% of new customers recommended by existing ones.
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